Your appointment times are reserved especially for you and are very important to us. We have implemented this policy because we value the business of our clients and the time of our staff. All of our policies are designed to benefit our current clients and our future clientele. Therefore, we respectfully request at least 48 hour notice for adjustments to your appointments and for cancellations. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to the cost of your next treatment:
1.Notification given at least 48 hours prior to your appointment will receive no charge.
2. Notification given within 24 hours prior to appointment time will result in a 50% charge of the service amount.
3.Notification given between 24 and 48 hours will result in 25% charge of the service amount.
4. Failure to show for your appointment will result in a 50% charge of the service amount.
5.For our clients with packages, these fees will be subtracted at the premium price, from the package and will be due before the last appointment of the package.
We do understand that sometimes scheduling adjustments are necessary at the last minute. We reserve the right to waive our cancellation fee at our discretion.